At TUFFCHOICE SHOP, we respect your privacy and are committed to protecting the personal information you provide when using our website and services.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices you may have regarding your information.
By using the TUFFCHOICE SHOP website, you acknowledge and agree to the practices described in this Privacy Policy.
1. Information We Collect
When you use our website, create an account, place an order, contact us, or interact with our services, we may collect information such as:
Full name
Email address
Telephone or mobile number
Billing information
Delivery address
Order and purchase details
Account information
Information you provide when contacting customer support
Website usage and technical information
We only collect information that is reasonably necessary to provide and improve our services.
2. Payment Information
When you make a payment through our website, your payment may be processed by a third-party payment provider.
Depending on the payment method used, payment providers may collect and process payment information according to their own privacy policies and terms.
TUFFCHOICE SHOP does not intend to store complete payment card details on our own systems unless specifically required and lawfully permitted.
We recommend reviewing the privacy policy of the payment provider you use for additional information about how your payment information is handled.
3. How We Use Your Information
We may use the information we collect to:
Process and fulfill your orders
Deliver products to you
Contact you regarding your orders
Provide customer support
Manage customer accounts
Process payments and refunds
Improve our products and services
Improve website functionality and user experience
Prevent fraud, abuse, and unauthorized activity
Maintain website security
Communicate important service-related information
Comply with applicable legal and regulatory requirements
We may also use information in aggregated or anonymized form for business analysis and service improvement.
4. Account Information
If you create an account with TUFFCHOICE SHOP, we may store information such as your name, email address, phone number, delivery details, and order history.
You are responsible for keeping your account credentials confidential.
Please contact us promptly if you believe that your account has been accessed without authorization.
5. Cookies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may be used to:
Remember shopping cart items
Keep you signed in
Remember certain preferences
Understand how visitors use our website
Improve website performance
Provide relevant website functionality
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some features of our website.
6. Website Analytics
We may use analytics and similar technologies to understand how visitors interact with our website.
This information may include browser type, device type, pages visited, approximate location, referring website, and general usage information.
Analytics information helps us understand customer behavior and improve our website and services.
7. Marketing Communications
Where permitted by applicable law, we may use your contact information to send promotional communications, offers, product updates, or other marketing information.
You may choose to stop receiving promotional communications by following the unsubscribe instructions included in the communication or by contacting us.
Transactional and service-related communications, such as order confirmations and delivery updates, may still be sent when necessary.
8. Sharing Your Information
We do not sell your personal information as a business practice.
We may share necessary information with trusted service providers when required to operate our business and provide services to you.
These may include:
Payment service providers
Delivery and courier companies
Website hosting providers
Technology and software providers
Analytics providers
Customer support services
Professional advisers
Government authorities or law enforcement where legally required
We only aim to share information that is reasonably necessary for the relevant purpose.
9. Delivery Information
When you place an order, we may provide necessary customer information to delivery or courier partners so that your order can be delivered successfully.
This may include your name, telephone number, delivery address, and relevant order information.
Delivery providers may process this information according to their own privacy policies.
10. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure.
While we take reasonable steps to protect your information, we cannot guarantee absolute security.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.
When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it where appropriate.
12. Third-Party Websites
Our website may contain links to third-party websites, services, or platforms.
If you follow a link to an external website, that website will have its own privacy practices and policies.
TUFFCHOICE SHOP is not responsible for the privacy practices, security, content, or policies of third-party websites.
We recommend reviewing the privacy policy of any external website before providing personal information.
13. Children’s Privacy
Our website is intended for general consumers and is not specifically directed toward children.
We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate action.
14. Your Privacy Choices
Depending on applicable law, you may have certain rights regarding your personal information.
These may include the ability to:
Request information about personal data we hold about you
Request correction of inaccurate information
Request deletion of information where legally permitted
Withdraw certain consents
Opt out of promotional communications
Ask questions about how your information is used
Some information may need to be retained where we have a legal, contractual, security, or legitimate business reason to do so.
15. Accuracy of Your Information
We rely on customers to provide accurate and up-to-date information.
If your name, email address, phone number, delivery address, or other account information changes, please update your information or contact us where appropriate.
Providing incorrect delivery or contact information may affect our ability to process or deliver your order.
16. International Data Processing
Some of our service providers may process information using systems or servers located outside Sri Lanka.
Where information is transferred or processed internationally, we aim to use appropriate safeguards and service providers that take reasonable measures to protect personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.
When changes are made, we may update the Last Updated date at the beginning of this page.
We encourage you to review this Privacy Policy periodically.
18. Contact Us
If you have questions about this Privacy Policy, your personal information, or how we handle customer data, please contact TUFFCHOICE SHOP through the contact information provided on our website.
We will make reasonable efforts to respond to privacy-related questions and requests.
19. Acceptance of This Policy
By using the TUFFCHOICE SHOP website, creating an account, or placing an order, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with this Privacy Policy, please discontinue use of our website.
Thank you for trusting TUFFCHOICE SHOP.
