Welcome to TUFFCHOICE SHOP. These Terms & Conditions govern your use of our website and your purchase of products through our online store. By accessing our website or placing an order, you agree to comply with these terms.
Please read these Terms & Conditions carefully before using our website.
1. About TUFFCHOICE SHOP
TUFFCHOICE SHOP is an online store offering spices and related food products. We aim to provide quality products and a convenient shopping experience for our customers.
Throughout these Terms & Conditions, the terms “we,” “us,” “our,” and “TUFFCHOICE SHOP” refer to TUFFCHOICE SHOP. The terms “you,” “your,” and “customer” refer to the person accessing our website or purchasing our products.
2. Use of Our Website
By using this website, you confirm that you are legally capable of entering into an agreement and that the information you provide to us is accurate and complete.
You agree not to use our website for any unlawful purpose or in any way that may damage, disable, overburden, or interfere with the operation of the website.
You must not attempt to gain unauthorized access to our website, systems, accounts, or databases.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, availability, and other information displayed on our website are accurate and up to date.
However, product images may vary slightly from the actual product due to photography, packaging changes, screen settings, or other factors.
We reserve the right to correct errors, update product information, change prices, or modify product availability at any time without prior notice.
4. Product Availability
All products are subject to availability.
If a product becomes unavailable after you place an order, we may contact you regarding the unavailable item and provide an appropriate solution, which may include replacing the product, adjusting the order, or providing a refund where applicable.
We reserve the right to limit quantities or refuse an order where necessary.
5. Prices and Payments
All product prices displayed on our website are subject to change without prior notice.
The total amount payable for an order will be displayed during the checkout process before you complete your purchase.
Customers are responsible for providing accurate billing and delivery information.
An order may not be considered confirmed until the required payment or payment authorization has been successfully completed, where applicable.
We reserve the right to cancel or reject an order in cases involving pricing errors, payment issues, suspected fraudulent activity, product availability, or other circumstances that prevent us from fulfilling the order.
6. Orders
When you place an order through TUFFCHOICE SHOP, you are making a request to purchase the selected products.
After receiving your order, we may provide an order confirmation. An order confirmation does not necessarily guarantee that the order can be fulfilled if an issue is identified afterward.
We reserve the right to cancel an order when necessary. If payment has already been received for a cancelled order, any applicable refund will be handled according to our refund and cancellation policy.
7. Delivery
We aim to process and deliver orders within the estimated delivery period provided at checkout or through our customer service channels.
Delivery times may vary depending on the delivery location, order volume, courier availability, weather, holidays, or circumstances beyond our reasonable control.
Customers are responsible for providing a correct and complete delivery address and contact information.
If incorrect information provided by the customer causes a delivery problem, additional delivery arrangements or charges may apply.
8. Damaged or Incorrect Products
We take reasonable care when preparing orders.
If you receive a damaged, incorrect, or incomplete product, please contact us as soon as possible after receiving your order.
Where appropriate, we may request photographs or other information to help us investigate the issue.
Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.
9. Returns and Refunds
Returns and refunds are subject to our applicable return and refund policy.
Because our products may include food and spices, certain products may not be eligible for return after delivery due to health, safety, hygiene, or product-quality considerations.
If you believe you have received a damaged, defective, incorrect, or unsuitable product, please contact us promptly so that we can review the situation.
Any approved refund will be processed using the applicable payment method or another appropriate method determined by TUFFCHOICE SHOP.
10. Food Products and Allergies
Customers are responsible for reviewing product information, ingredients, and allergy information where provided before purchasing or consuming a product.
If you have a food allergy, intolerance, dietary restriction, or other concern, please review the applicable product information carefully and contact us if you require clarification.
TUFFCHOICE SHOP cannot provide medical or dietary advice. If you have a serious allergy or medical dietary requirement, consult an appropriately qualified professional before consuming a product.
11. User Accounts
Some features of our website may require you to create an account.
You are responsible for maintaining the confidentiality of your account information and password and for all activities carried out through your account.
You agree to provide accurate information and to update your details when necessary.
If you believe your account has been accessed without authorization, you should contact us promptly.
We reserve the right to suspend or terminate accounts where we reasonably believe that the account is being misused or these Terms & Conditions are being violated.
12. Intellectual Property
All content appearing on the TUFFCHOICE SHOP website, including text, logos, graphics, images, product descriptions, designs, and other materials, may be protected by applicable intellectual property laws.
You may use the website for personal and legitimate shopping purposes only.
You may not copy, reproduce, distribute, modify, publish, sell, or commercially exploit our website content without prior written permission, except where permitted by applicable law.
13. Website Availability
We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.
The website may occasionally be unavailable because of maintenance, technical problems, updates, hosting issues, security measures, or circumstances beyond our control.
We reserve the right to modify, suspend, or discontinue any part of the website when necessary.
14. Third-Party Services
Our website may use third-party services such as payment providers, delivery companies, hosting providers, analytics services, or other external platforms.
Third-party services may have their own terms, conditions, and privacy policies. TUFFCHOICE SHOP is not responsible for the policies or practices of independent third-party providers.
15. Limitation of Liability
To the extent permitted by applicable law, TUFFCHOICE SHOP will not be responsible for losses or damages resulting from circumstances beyond our reasonable control, including delivery delays, website interruptions, technical failures, third-party service failures, or incorrect information provided by customers.
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
16. Prohibited Activities
You agree not to:
Use the website for unlawful purposes.
Attempt to interfere with website security or functionality.
Access accounts or information belonging to another person without authorization.
Submit false, misleading, or fraudulent information.
Use automated systems to interfere with the website.
Copy or misuse our website content without permission.
Engage in activity that may harm TUFFCHOICE SHOP, its customers, or its services.
17. Privacy
Your use of our website may involve the collection and processing of certain personal information.
We handle customer information according to our Privacy Policy. By using our website, you acknowledge that your information may be processed as described in that policy.
18. Changes to These Terms
We may update or change these Terms & Conditions from time to time.
Any updated version will be published on this page with an updated date where appropriate.
Your continued use of the website after changes are published means that you accept the updated Terms & Conditions.
19. Governing Law
These Terms & Conditions shall be interpreted and governed in accordance with the applicable laws and regulations of Sri Lanka, unless otherwise required by applicable law.
Any disputes will be handled in accordance with the applicable legal procedures and jurisdiction.
20. Contact Us
If you have questions about these Terms & Conditions, your order, our products, or our services, please contact TUFFCHOICE SHOP through the contact information provided on our website.
We are always happy to assist our customers and clarify any questions regarding our products or services.
21. Acceptance of Terms
By accessing and using the TUFFCHOICE SHOP website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
If you do not agree with these terms, please do not use our website or place an order through our online store.
Thank you for choosing TUFFCHOICE SHOP.
